Contact support
Describe the issue, the activity you were using, and the approximate time it occurred. For a payment question, include your payment reference. Do not email your password, card number, or a private recording unless support has explained why it is needed.
Before recording a speaking response
- Allow microphone access when you choose to record.
- Check that your browser is using the intended microphone.
- Try a quiet space and a short recording before a full attempt.
Assessment and plan questions
Feedback access varies by plan and activity. Check the displayed allowance and credit requirement before submitting an assessment. Practice estimates help guide study and do not replace official exam results.
Your account and data
Use Settings for activity-sharing preferences and the available account export or deletion options. For help accessing your account, contact support.